Ordering terms

Last updated: 4 November 2026

Prices and payment

Displayed prices are in United States dollars. Accepted payment options may include cash, EcoCash and bank transfer, as confirmed by Soda ZW. Never share a PIN or one-time password. A receipt or invoice may be issued through the Soda ZW billing system.

Stock and compatibility

Products are subject to availability. Customers should confirm whether their machine uses a pink Quick Connect cylinder or a compatible blue screw-in cylinder. Soda ZW may request a photo before confirming an order.

Refill service

Compatible cylinder refills cost USD 35 per cylinder unless otherwise agreed. Drop off by 3:00 pm for next-day collection, subject to inspection. Later drop-offs and collection-and-return timing are confirmed at acceptance. Cylinders must be suitable, safe and in acceptable condition; unsafe or incompatible cylinders may be declined.

Pickup and delivery

Order collection and cylinder drop-off are available at 100 Livingstone Avenue, Harare, Monday–Sunday, 9:00 am–4:30 pm. Harare delivery within 10 km is US$10; cylinder transport includes collection and return. Beyond that radius, the fee and timing are quoted first. Please provide an accurate location and a reachable telephone number. Timing estimates can change because of traffic, availability or other circumstances outside reasonable control.

Changes, problems and returns

Contact Soda ZW promptly if you need to change an unconfirmed order or if an item arrives incorrect or damaged. Keep the product and packaging available for inspection. Any remedy depends on the nature and condition of the product and applicable consumer rights.

Contact

Questions should be sent to Soda ZW before purchase so compatibility, delivery and timing can be confirmed clearly.